Digital Download Policy
At Lasercutora, we sell digital design files (such as SVG, DXF, CDR, and AI formats) that are instantly available for download after purchase.
Because our products are digital and cannot be “returned,” we do not offer refunds or exchanges once a file has been downloaded.
We encourage you to read all product descriptions carefully before purchasing. If you have any questions about a file’s compatibility or format, please contact us — we’re happy to help you before you buy.
Exceptions – We’ll Gladly Help If:
You may request a refund or replacement if:
- You purchased the same design more than once by mistake.
- You experience a technical issue preventing file access or download.
- The file is corrupted or incorrect, and we cannot resolve it quickly.
In these cases, please contact us at
📩 info@lasercutora.com
Include your order number and a brief description of the issue — we’ll review and respond within 24–48 hours.
Non-Refundable Situations
Refunds are not provided for:
- Instant downloads already accessed or saved.
- Buyer errors (e.g., incorrect software or machine settings).
- Design misuse or modification issues.
- Change of mind after purchase.
Need Help?
We value your satisfaction and want every design to work perfectly for you.
If you experience any problem with a file, please reach out — we’ll do our best to fix it promptly.
📧 Email: info@lasercutora.com
🌐 Website: www.lasercutora.com